Customer Service & Technical Support Team
Experienced, specialized technicians and customer service professionals with a gift for translating “engineer-ese’ into English.
Many issues can be resolved in a short conversation with one of our Product Specialists.
Contact the team at (800) 422-6281 or by click here to contact via email
8:00am to 5:00 pm Eastern Time
Weekdays: 5:00 PM – 9:00 PM E.S.T.
Weekends: 12:00 PM – 10:00 PM E.S.T. (April - October)
It is the practice and policy of the Service Department to restore repaired products to original factory specifications whenever possible. Warranty items will be repaired or replaced at the discretion of the Customer Service Department.
To obtain factory repair, pack the Product carefully and include the factory service form describing the specific concern that has caused you to return it. For your protection, it is advisable to insure the parcel against loss or damage. The Product (with evidence of original installation or purchase) should be shipped or delivered to us at the address listed on the factory service form. Products received without the factory service form could be delayed.
BK Technologies® Radio Warranty Identification
Warranty coverage for BK Technologies® products are based on purchase date. Proof of purchase may be required for warranty repair.
Contact Customer Service for information on your radio's warranty status.